Technician-Service Desk-IT

Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets expectations relative to intellectual growth, physical development and social emotional well-being. The district covers approximately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.

Location: US:CO:BOULDER

Department: Information Technology

Position Title: Technician-Service Desk-IT

Position Start Date: May 26, 2026

Position Type: Professional Technical

FTE: 1.00 - 40 hours per week - Regular, ongoing

Work Schedule: 261 Days - 12 Months

Salary Range: $62,404 - $93,605

Closing Date: May 17, 2026

Summary:

The BVSD IT Service Desk Technician delivers comprehensive technical support for district hardware and software through remote channels, including telephone, chat, and ticketing systems, as well as occasional in-person assistance. This role collaborates on cross-departmental technology initiatives and empowers end-users through targeted training on core district applications.

Responsibilities: 

•  Answer all calls and chats directed to the Service Desk, with the goal of First Call Resolution (FCR). Provide remote desktop support of networked computers, instructional devices, printers and printer software and applications with remote control software (Microsoft SCCM and Chrome Remote Desktop). Provide software and user management support for applications and operating systems including Infinite Campus, Google Apps, Microsoft Office Suite, web browsers, Windows OS, Mac OS, and Chrome OS. 
• Provide password and Multi-Factor Authentication (MFA) support. Perform phone and voicemail adds/moves/changes with phone system software. Monitor and assist with resolving network and connectivity issues.
• Enter, update and resolve tickets using service management software within the Service Level Agreement (SLA) timeframes. Return voicemails that are left in the Service Desk phone queue. Properly escalate identified issues and keep apprised of IT communications. Refer to Knowledge Base articles and documentation.
• Write, maintain, and update KnowledgeBase documentation. Collaborate with designated teams regarding the planning and deployment of new technologies. Proactively explore and communicate technology updates (i.e., applications and tools) with other IT departments for consideration for classroom use.
• Demonstrate knowledge of educational software programs and show initiative in self-training on a variety of new software and technologies.
• Perform other duties as assigned. 

Qualifications: 

Required:

• Associates Degree
• OR 
• Minimum of two years experience in troubleshooting and problem resolution of Windows, Apple, and Chrome hardware, software, operating systems and networking.
• Completed and submitted BVSD online application
• Must have a valid driver's license and reliable transportation
• Google Apps Administration Fundamentals; must acquire after 6 months
• HDI Support Center Analyst; must acquire after 6 months
• Communicate (read, write, and speak) in English

Preferred:

• Bilingual Spanish/English
• ITIL Foundation Certification
• Demonstrate a desire to support classroom teachers and students in their use of technolog.
• Knowledge of computers on a variety of operating systems: Windows,, macOS,, Chrome, iOS,and Android Knowledge of computer hardware, software, and peripherals such as PCs, servers, monitors, cables, and network systems.
• Experience with installing, configuring, upgrading, troubleshooting, and repairing hardware, peripherals, and software, including cloud software.
• Knowledge of networking and data communications fundamentals 

Salary Information: 

Salary Placement varies according to experience and education.

*Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (existing employees currently in this unit please refer to the pay range on the appropriate salary schedule).

BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended.