Technician-Infinite Campus Support-Student Enrollment

Boulder Valley School District is committed to create challenging, meaningful, and engaging learning opportunities so that all children thrive and are prepared for successful, civically engaged lives. Our comprehensive and innovative approach to education ensures that each student meets expectations relative to intellectual growth, physical development and social emotional well-being. The district covers approximately 500 square miles and serves the communities of Boulder, Erie, Louisville, Lafayette, Superior, Broomfield, Nederland, Ward, Jamestown and Gold Hill. Website: BVSD.

Location: US:CO:BOULDER

Department: Student Enrollment

Position Title: Technician-Infinite Campus Support-Student Enrollment

Position Start Date: March 16, 2026

Position Type: Professional Technical 

FTE: 1.0 - 40 hours per week - Regular, ongoing 

Work Schedule: 261 Days

Salary Range 1: $62,404.00 - $93,605.00

Closing Date: February 18, 2026 

Summary:

The Student Enrollment Technician provides remote technical support of district technology and software via telephone and online chat, as well as onsite technical support for users coming directly to the Student Enrollment Center. This position also assists other district departments in support of Student Information Systems initiatives and provides periodic training to end users of district core software.

Responsibilities: 

• Answer all calls and chats directed to the Support Desk, minimize voicemail, and maximize First Call Resolution (FCR).
• Enter, update, and resolve Infinite Campus student information system (SIS) service requests using service management software within the Service Level Agreement (SLA) timeframes.
• Provide remote desktop support with remote control software or parent/staff login controls. Review service tickets for issues pertaining to SIS problems or functionality. Help troubleshoot issues with SchoolMint, the student registration and lottery system.
• Provide support for Parent Portal logins for the SIS. Troubleshoot advanced SIS issues. Escalate tickets that require vendor fixes or programmatic changes.
• Write, maintain, and update KnowledgeBase documentation. Review SIS release notes to see any upcoming changes or enhancements. Collaborate and meet with designated teams regarding the planning and deployment of new technologies. Proactively explore and share SIS updates (i.e., applications and tools) with schools and the Student Enrollment Center team for consideration and district-wide use.
• Maintain professional competence, knowledge, and skill necessary for the satisfactory performance of all assigned responsibilities. Establish and maintain effective work relationships within the district and the community. Attend SIS training and conferences.
• Attend monthly school staff training sessions and provide instruction as needed. Help train district staff on optimal use of the SIS. Help maximize its use for cost effective district-wide application.
• Proactively work with and support Student Enrollment Center staff concerning enrollment tasks, reports, and data collections that utilize SIS data. Create efficient ad hoc reports for distribution.
• Perform other duties as assigned.

Qualifications: 

Required:

• Associates degree

OR

• Minimum of three years experience in troubleshooting and problem resolution in Infinite Campus software.
• Completed and submitted BVSD online application.
• Communicate (read, write, and speak) in English.
• Competent in Windows, Macintosh and Chrome operating systems; required at entry.
• Computer and data troubleshooting; required at entry.
• Microsoft, Apple and Google software; required at entry.

Preferred:

• Be versed in technical concepts and procedures.
• Demonstrate a desire to support district staff and school communities in their use of technology
• Possess knowledge of computers on a variety of operating systems: Windows, Macintosh, iOS, Chrome, and Android
• Possess knowledge of data reporting, networking and data communications fundamentals.
• Be flexible in work procedures and processes from assignment to assignment.
• Perform a variety of complicated tasks, relying on experience and judgment to plan and accomplish goals, with limited supervision.
• Demonstrate skill in instructing users on new or upgraded computer applications and hardware

Salary Information: 

Salary Range 1: $62,404.00 - $93,605.00

Salary Placement varies according to experience and education.

*Pay range listed above is for employees newly hired to BVSD or current BVSD employees that are new to the employee group (existing employees currently in this unit please refer to the pay range on the appropriate salary schedule).

BVSD engages in a salary placement process vs. a salary negotiation process. This information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is the company's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience and education. All salaries are set by Human Resources based on a review of qualifications compared to the requirements on the job description; therefore listing all related education and experience on your application is recommended.